FAQ

1. What kind of products do you sell?
We offer high-quality garments inspired by luxury and high-fashion brands. Each piece is crafted with premium materials to give you the same look and feel—without the heavy price tag.

2. Are these products authentic?
Our items are not official products from the original fashion houses. They are premium alternatives designed to mirror the style and quality of high-end brands.

3. Why are your prices so much lower than retail?
Because we source directly from trusted manufacturers and cut out the middlemen, we can provide fashion-forward pieces at a fraction of the retail price.

4. How is the sizing?
Most items follow standard U.S./EU sizing, but some may fit slightly differently. We always recommend checking the sizing chart on each product page before purchasing.

5. What’s the quality like?
We only source from suppliers known for consistent craftsmanship and durable fabrics. Many customers tell us our products match or even exceed their expectations compared to the originals.

6. Do you accept returns or exchanges?
Yes—if your item arrives damaged, defective, or doesn’t fit, we offer exchanges or refunds (see our full return policy for details).

7. How long does shipping take?
Shipping times vary by region, but typically range between 7–21 business days. Tracking info will always be provided once your order ships.

8. Where do you ship from?
Most items are shipped directly from our partner manufacturers overseas. This allows us to keep costs low while maintaining quality.

9. Will I be charged customs or duties?
Depending on your country, customs fees may apply. Customers are responsible for covering these costs if charged.

10. How can I contact you?
You can reach us anytime through our Contact page or by emailing [exclusivethriftco@gmail.com]. We typically respond within 24–48 hours.